Returns Policy
Return Policy
Do you want to exchange or return your purchase? We are happy to help! Exchanges or returns are possible up to 14 days after the delivery date by following the steps below:
1. Send an email to support@mauro-milan.com and we will send you the return instructions.
2. You will receive the return instructions from us. Please note that the return costs are at your own expense.
3. Deliver your package to a carrier of your choice within 14 days of receipt.
4. After we receive your return in our warehouse, we will process it within 10 working days. Our returns department will keep you informed by email.
Returns Policy
- Are returns free?
Returns are at your own expense depending on the courier and the country you are returning your package from.
- What are the return conditions?
Our returns policy guarantees that you can return your order within 14 days of receipt.
Items must be returned to us in an unworn and unwashed condition, suitable for resale with tags still attached.
Discounted and sale items can only be exchanged for a different size or store credit.
- How long does it take to exchange a product?
If you indicate that you want to exchange a product when you register your return, we will work on it immediately. This way we can make sure that your exchange is completed within a few days.
- What can I do if my exchange product is no longer available?
Please ask our customer service team about your options. We will update you on when we expect to be able to deliver the product. If you have already made your return and the product is sold out, we will contact you and work with you to find a solution.
- Where can I find my order number to register my return?
Your order number can be found in the confirmation email you received after placing your order. This is a five-digit code. If you did not receive this email correctly, our customer service will be happy to help you.
- What should I do if a product is defective or damaged?
Unfortunately, sometimes a product is damaged during shipping or production. We will of course solve this with you. Send a message to support@mauro-milan.com with a photo of the complaint. Our customer service will work with you as soon as possible to find a solution.
- What should I do if I want to return my order outside the return period?
Remember to deliver your return within the 14 day period before the return period expires. If you do not report the return within 14 days, unfortunately we will not be able to return the item for you.
- How long does a refund take?
We do our utmost to process returns as quickly as possible. Once we have received your return in our warehouse, we will process it within 10 business days. The 10 business days start counting from the moment we have received your return. After the refund has been processed, you will receive a notification. Please note that it can take up to 3 days for the refund to appear on your bank account. Please note that the original shipping costs are non-refundable and are at your own expense for returns.